Koozeena Privacy Policy

At Koozeena, we respect your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

1.1 Information you provide

• Name

• Phone number

• Email address

• Delivery address

• Order details

• Messages sent to our support team

1.2 Automatic information

When you browse our website, we may automatically collect:

• Device type

• Browser type

• Pages visited

• Time spent on site

• Basic cookie data

We do not store sensitive information such as credit card numbers on our servers.

2. Why We Collect Your Information

We use your information to:

• Process your orders

• Arrange delivery to your wilaya

• Send order updates by phone, SMS, or email

• Improve our website and services

• Provide customer support

• Prevent fraud or misuse

We never sell your personal information to third parties.

3. Payment Information

Most orders in Algeria are made using Cash on Delivery (COD).

If we offer online payment later, payment details will be processed securely by trusted third-party providers.
Koozeena does not store your card details.

4. Sharing Your Information

We only share your information with:

• Delivery partners (to deliver your order)

• Payment processors (if online payment is used)

• Technical services that help manage our website

We do not sell, rent, or misuse your data.

5. Cookies

Koozeena uses cookies to:

• Improve your browsing experience

• Save your cart

• Analyze site performance

You can disable cookies in your browser at any time, but some features may not work properly.

6. Data Security

We take all reasonable steps to protect your information using:

• Secure servers

• Encrypted connections (HTTPS)

• Restricted access

However, no method of transmission is 100% secure.

7. Your Rights

You may request at any time to:

• View the data we have about you

• Correct your information

• Request deletion of your data (if legally possible)

Contact us at: info@koozeena.com

8. Contact Us

If you have questions about privacy or data protection, you can contact us at:

Email: info@koozeena.com